Last updated: [date]
Our kettle corn is popped fresh to order, so we handle refunds a little differently from a typical online store.
We do not ship. Orders are available for pick-up in Coquitlam, BC or local delivery within [delivery area]. Pick-up times and delivery windows are confirmed by email after you order.
Twist-tie bags are best enjoyed within about 5 days. Heat-sealed bags stay fresh for about 2 months when kept sealed in a cool, dry place.
If something is wrong with your order (missing items, wrong flavour, damaged or stale on arrival), email jasanrichards@garyskettlecorn.com or call 604-349-8685 within 48 hours of pick-up or delivery, with your order number and a photo if possible. We will replace the item or refund it to your original payment method, whichever you prefer.
Because popcorn is a food product, we cannot accept returns of opened or unopened bags for a change of mind. Orders can be cancelled for a full refund up to [24] hours before the scheduled pick-up or delivery time, as long as popping has not started.
If an order is not picked up within [2 days] of the agreed time and we have not heard from you, we may not be able to offer a refund, since the product has already been made.
Fundraising and bulk orders are confirmed by invoice. Quantities can be adjusted until the final order is submitted. After that, cancellations are handled case by case. Contact us as early as possible.
Refunds are issued through Square and usually appear on your statement within 5 to 10 business days.
Gary's Kettle Corn, Coquitlam, BC · jasanrichards@garyskettlecorn.com · 604-349-8685
